VERA PILATES MEMBERSHIP AGREEMENT
By booking a class at Vera, you're agreeing to the terms below—our little love note of policies designed to keep everything running smoothly for you and our community. Just a heads-up: these terms can be updated at any time to reflect what’s best for our members and studio flow. We’ll always keep it fair, transparent, and aligned with your Vera era.
VERA PILATES MEMBERSHIP AGREEMENT
By booking a class or purchasing a membership at Vera Pilates, you’re agreeing to the terms below—our little love note of policies designed to keep everything running smoothly for you and our community. These terms are legally binding and may be updated from time to time to reflect what’s best for our members and studio flow. We’ll always aim to keep it fair, transparent, and aligned with your Vera era.
Last Updated: 04/06/2026
This Membership Agreement (“Agreement”) outlines the terms and conditions between Vera Pilates LLC including all affiliated locations and brands operating under its ownership, including but not limited to VERA Reformer Pilates EADO and VERA Pilates + Wellness HEIGHTS (“Vera Pilates,” “Studio,” “we,” “us”) and the individual purchasing a membership or service (“Member,” “you”).
By purchasing, booking, attending, or otherwise participating in any membership, class pack, intro offer, single class, event, workshop, or specialty service, you acknowledge that you have read, understood, and agree to be bound by this Agreement.
ALL SALES ARE FINAL, except where expressly stated otherwise in writing by Vera Pilates.
1. MEMBERSHIP TERMS & BILLING
1.1 Membership Plans
Your membership grants you access to classes as outlined in your selected plan (Silver, Gold, Platinum, Founders Unlimited, etc.).
Memberships may be used across Vera Pilates locations unless otherwise specified at the time of purchase. Vera Pilates reserves the right to designate certain memberships as location-specific in the future.
All Vera Pilates memberships are designed to support consistency, accountability, and an active studio environment. Because our classes are intentionally small, every spot matters.
All memberships operate on a use-it-or-lose-it basis. Any unused classes or credits expire at the end of each billing cycle and do not roll over. The only exception is the AIRE Membership, as outlined below.
Platinum Membership (Unlimited)
Platinum Members are limited to one (1) class per day.
If a Member wishes to take an additional class on the same day, they may email contact@verapilates.com to request an additional booking. Additional classes may be offered at a discounted rate, subject to availability.
AIRE Membership (Rollover Membership — Exception)
The AIRE Membership is the only membership type that allows credits to roll over.
The AIRE Membership provides a set number of class credits per billing cycle (e.g., 3 credits per month), which roll over while the membership remains active.
Credits:
• Roll over month-to-month while membership remains active
• Are non-transferable and may not be shared
• May not be used for guest bookings
• Have no cash value
AIRE Memberships must be canceled via email at contact@verapilates.com. Cancellations submitted through the app or website will not be processed for this membership type.
Upon cancellation, all unused credits will be revoked at the end of the final billing period. Members may continue to use remaining credits only until the end of their final active billing period. No extensions, reinstatements, or refunds will be granted for unused credits.
Membership benefits apply per billing period, not per calendar month.
Guest Passes (per paid billing period):
• Gold: 1 guest pass per billing period
• Platinum Unlimited: 2 guest passes per billing period
• Founders Platinum Yearly: 24 guest passes per billing period
Guest passes:
• Are valid only during the applicable paid billing period
• Do not roll over
• Have no cash value
• Are non-transferable and may not be sold
• May not be booked or used until the billing period payment has successfully processed
If payment fails or is reversed, guest privileges are suspended.
Members may use class pack credits to book a guest. One (1) credit will be deducted per guest booking.
1.2 Auto-Renewal
All memberships automatically renew on a recurring monthly or annual basis unless canceled in accordance with Section 4. This includes all membership types including, but not limited to, monthly, quarterly, semiannual, and yearly memberships.
By purchasing a membership, you authorize Vera Pilates to automatically charge your payment method on file each billing cycle without additional approval prior to each charge.
1.3 Billing & Payments
• Your payment method will be charged on the same date each billing cycle.
• You are responsible for maintaining current and valid payment information.
• If a payment fails, Vera Pilates may reattempt processing.
• Access to booking and classes may be suspended until payment is resolved.
Members are responsible for checking in prior to class start time. Failure to check in may result in a no-show designation and applicable fees.
Members are required to maintain a valid payment method on file at all times. Removal, expiration, or failure of a payment method does not waive assessed charges or fees.
If a balance remains unpaid:
• Booking privileges may be immediately suspended.
• Existing class reservations may be automatically canceled.
• Studio access may be denied.
• Guest privileges may be suspended.
• Membership may be terminated at the Studio’s discretion.
Unpaid balances may be referred to a third-party collections service to the fullest extent permitted by law. Member agrees to be responsible for reasonable administrative and collection costs associated with recovery of unpaid amounts.
If you believe a billing discrepancy has occurred, you must contact contact@verapilates.com promptly for review.
1.4 Pricing Adjustments
Vera Pilates reserves the right to modify, update, or adjust membership pricing, fees, and charges at any time, at its sole discretion.
Any changes will be applied prospectively and will not affect charges already processed. Vera Pilates may, but is not obligated to, provide notice of pricing changes.
2. CLASS BOOKING & EXPIRATION POLICIES
2.1 Class Reservations
Classes must be booked through our official online platform. Spots are limited and available on a first-come, first-served basis.
2.2 Waitlist Policy
If you join a waitlist and a spot becomes available more than one hundred twenty (120) minutes prior to class start time, you may be automatically added to class and are subject to the cancellation policy.
Automatic additions will not occur within one hundred twenty (120) minutes of class start time.
Members are responsible for monitoring booking status.
2.3 Class Expiration
• Single classes expire one (1) month from purchase.
• 10-class packs expire three (3) months from purchase.
• Intro Offer expires fourteen (14) days from first class used.
• Monthly membership credits do not roll over.
All purchases are non-refundable and non-transferable.
Intro Offer (3-Class Intro Offer)
The 3-Class Intro Offer provides three (3) classes.
Expires fourteen (14) days from the date of first class attendance.
Intro Offer (7-Day Unlimited)
The 7-Day Unlimited Intro Offer provides access to one (1) class per day for seven (7) consecutive days.
The 7-day period begins on the date of first class attendance.
• Limited to one (1) class per day
• May not be paused, extended, or transferred
• Expires automatically after seven (7) days regardless of usage
• Final sale
2.4 No-Show & Late Cancellation Policy
Cancellations must be made at least twelve (12) hours before class start time through the Vera Pilates app or website.
We do not accept cancellations via phone, text, email, social media, or in person.
If you cancel within twelve (12) hours, fail to attend, or arrive five (5) or more minutes after class start time, the following applies:
Unlimited Members
• Late Cancel: $15 fee
• No-Show or 5+ minutes late: $15 fee
• Two (2) late cancel fee exemptions
• No no-show exemptions
• Your exemption window begins on the date of your first late cancellation and remains active for one (1) month from that date. After that 30 days ends, the exemption window resets.
Bronze, Silver & Gold Members
• Late Cancel: Session forfeited + $10 fee
• No-Show or 5+ minutes late: Session forfeited + $15 fee
• One (1) late cancel exemption (fee only; session forfeited)
• No no-show exemptions
• Your exemption window begins on the date of your first late cancellation and remains active for one (1) month from that date. After that 30 days ends, the exemption window resets.
Class Pack Holders
• Late Cancel: Session forfeited + $10 fee
• No-Show or 5+ minutes late: Session forfeited + $15 fee
• No exemptions
Intro Offer Holders
• Late Cancel: Session forfeited + $10 fee
• No-Show or 5+ minutes late: Session forfeited + $15 fee
• No exemptions
AIRE Memberships follow the same late cancel and no-show policy as Class Pack and Intro Offer holders.
Fees are processed automatically. Discretionary adjustments do not waive future enforcement.
2.5 Events & Specialty Classes
Workshops, pop-ups, and specialty events are final sale.
Event purchases are non-refundable, non-cancelable, and not subject to the 12-hour cancellation policy.
2.6 Schedule & Instructor Changes
Vera Pilates reserves the right to modify class schedules, instructors, class formats, studio hours, and services at any time without refund or credit.
3. STUDIO POLICIES
Members must wear appropriate athletic attire and clean grip socks and follow instructor guidance.
If you have recently dyed your hair or received a spray tan, you must notify the instructor prior to class. Failure to disclose resulting in staining will result in a $200 replacement fee per affected reformer section.
Vera Pilates reserves the right to refuse service or remove anyone who disrupts the studio environment.
Members are financially responsible for damage beyond normal wear and tear.
Vera Pilates is not responsible for lost, stolen, or damaged personal belongings brought onto studio premises. This includes items left in studio areas or common spaces.
Vera Pilates is not responsible for loss, theft, or damage to vehicles or personal property inside vehicles in any parking area associated with the studio. Members assume all risk related to parking and vehicle security.
4. CANCELLATIONS & MEMBERSHIP COMMITMENT
4.1 Minimum Commitment
Monthly memberships require a three (3) month minimum commitment during which cancellation is not permitted.
After the commitment period, cancellation requires seven (7) days’ notice prior to the next billing date.
All memberships must be canceled via email at contact@verapilates.com.
This policy is in place to ensure clarity, accuracy, and proper documentation of all membership changes. Our goal is to make the process easier and more reliable for both our team and our members.
4.2 Yearly Memberships
Yearly memberships are sold at a discounted rate in consideration of full-term commitment and are strictly non-refundable, non-transferable, and non-pausable. No extensions, credits, or prorated adjustments will be granted.
4.3 Membership Pause Policy (Monthly Only)
Monthly memberships may be paused for up to sixty (60) total days per calendar year upon written request and approval.
Pauses:
• Must be requested in advance
• Are not retroactive
• Are granted at Vera Pilates’ sole discretion
• Do not satisfy or shorten the three-month minimum commitment
• Do not roll over
Yearly memberships are not eligible for pauses.
AIRE Memberships are not eligible for pauses.
4.4 Right to Terminate
Vera Pilates reserves the right, at its sole discretion and for any lawful reason, to suspend or terminate membership at any time, with or without notice. No refund will be issued if termination results from policy violations, misconduct, fraud, chargebacks, or unpaid balances.
5. LIABILITY WAIVER & AGREEMENT
5.1 Assumption of Risk
Participation involves inherent risks, including physical injury. You voluntarily assume all risks associated with participation.
5.2 Release of Liability
To the fullest extent permitted under Texas law, Vera Pilates shall not be liable for injuries, losses, or damages arising from participation, except where prohibited by law.
5.3 Limitation of Liability
Vera Pilates’ total liability shall not exceed the total amount paid by you in the three (3) months immediately preceding the claim.
5.4 Force Majeure
Vera Pilates shall not be liable for service interruptions due to events beyond its control, including severe weather, power outages, public health emergencies, governmental orders, or other force majeure events. Such events do not entitle Member to refunds or credits except at the Studio’s discretion.
5.5 Full Liability Waiver Required
Execution of the Vera Pilates Liability Waiver is a condition of participation. Refusal to execute the waiver will result in denial of access to services.
6. TERMS ACCEPTANCE
By purchasing or attending, you acknowledge and agree to this legally binding Agreement.
This Agreement is governed by the laws of the State of Texas.